Easetalent is a premier recruiting and consulting firm dedicated to connecting exceptional talent with ideal career opportunities. Our mission is to facilitate the growth and success of both our candidates and partner companies by bridging the gap between talent and opportunity.
We are looking for a responsible and organised Customer Operations Executive to support the day-to-day operations of an Australian vehicle rental company.
The role involves handling customer enquiries, managing bookings, maintaining records and coordinating vehicle collections, returns and maintenance.
The ideal candidate should have good communication skills, be comfortable handling multiple tasks and have a proactive approach to getting things done.
Key Responsibilities:
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Respond to customer enquiries through Facebook Marketplace and other online channels.
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Follow up with potential customers and convert enquiries into bookings.
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Manage vehicle bookings, rental agreements, payments, deposits and extensions.
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Keep customer records, booking details and payment information updated.
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Track vehicle availability, collections, returns and overdue rentals.
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Coordinate vehicle cleaning, servicing, maintenance and repairs.
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Monitor vehicle registration, insurance and other important documents.
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Manage and update vehicle listings and online advertisements.
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Coordinate with customers, management and service providers.
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Track bookings, revenue and vehicle utilisation and share regular updates with management.
Requirements:
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At least 1 year of experience in customer service, administration, sales or operations.
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Good written and spoken English communication skills.
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Strong organisational and multitasking abilities.
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Comfortable using computers, spreadsheets and online platforms.
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Responsible, proactive and willing to learn.
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Able to work independently and handle day-to-day tasks.
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Experience in the automotive or rental industry is a plus.