Easetalent is a premier recruiting and consulting firm dedicated to connecting exceptional talent with ideal career opportunities. Our mission is to facilitate the growth and success of both our candidates and partner companies by bridging the gap between talent and opportunity.
Job Overview:
We are seeking a proactive and empathetic Customer Support Executive to manage our customer interactions across multiple channels including email, live chat, social media, and phone. The ideal candidate is solution-oriented, has excellent communication skills, and can handle a fast-paced e-commerce environment. Your role will directly impact customer satisfaction, loyalty, and brand perception.
Key Responsibilities:
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Respond to customer inquiries via email, chat, social media, and phone in a timely and professional manner
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Resolve product or order-related issues including returns, replacements, shipping delays, and refunds
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Provide accurate information regarding products, policies, and promotions
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Maintain detailed records of customer interactions in our CRM system
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Monitor and respond to reviews or complaints on social platforms and marketplaces
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Collaborate with internal teams including logistics, marketing, and operations to solve customer pain points
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Escalate unresolved issues to the appropriate team or manager
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Support post-sales care to ensure customer satisfaction and retention
Requirements:
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2 to 4 years of experience in a customer service role, preferably in e-commerce or retail
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Excellent written and verbal communication skills in English
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Strong problem-solving skills and ability to stay calm under pressure
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Familiarity with support tools such as Zendesk, Gorgias, Freshdesk, or similar
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Basic understanding of e-commerce platforms like Shopify, Amazon, or WooCommerce
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Ability to multitask, prioritize, and manage time effectively
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Comfortable working in fast-paced and high-volume environments
Preferred Skills:
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Experience with order management systems and CRM tools
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Knowledge of product return and refund policies
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Customer-focused mindset with a positive, can-do attitude
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Ability to provide constructive feedback and suggest process improvements
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Experience handling customer support across international markets